Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the standard 24 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Bubble Fun 101 cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100ft of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: We accept all major Credit Cards.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a $100 Credit Card deposit. If you cancel prior to your rental you will be given a rain check that is good for 1 year.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 15ftx15ft which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4ft access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Set up and tear down time does not count towards your rental.
We will arrive up to 4 hours prior to your start time and up to 4 hours after your end time. Any extra time is on us!
During set up, we will provide one-on-one training in the safe use of our equipment.
We prioritize public/rented venues for pick up. A team member will be in contact with you the day before your rental to let you know what time to expect us.
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
What if the weather is bad? Refund policy?
Weather can be tricky! As such, we cannot guarantee your event will be rain free and we reserve the right to cancel your reservation due to inclement weather. For your safety, we cannot deliver if the sustained winds are above 15 MPH, temperature is below 40 Degrees or a thunder/lightning is occurring.
All of our equipment is commercial grade and safe for outdoor use. Rain will not damage the equipment – if it rains during your event, simply dry off the bounce area with towels and continue to have fun! There is no need to deflate the units for rain.
If we cancel your event due to safety concerns, we will give the option to receive a full refund, reschedule or issue a rain check good for one year for full amount you’ve paid in.
Deposits on all other cancellations are non-refundable. If you wish to cancel or reschedule, please contact us the day prior to your event before 6PM. We will give the option to refund any payments beyond the 25% deposit, reschedule at no cost, or issue a rain check good for one year. Day-of cancellations or reschedule requests will not receive a rain check and cannot be rescheduled. Once the unit has been delivered, the full amount will be charged.
Rescheduling is based on unit availability. If the unit you ordered is not available on the rescheduled date, we will provide an equal or greater value unit instead at no extra cost. We will work this out with you when you reschedule.
We strive to do right by our customers and as such we will assess each situation on an individual basis. If we can be flexible with you, we will.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
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